Invitational

Here are our Frequently Asked Questions, if some questions that you would like to know and not in our list please contact us here.

FAQ - INVITATIONAL

Q: If it rains or looks like the weather is too unstable for play, who should I contact?

Answer:

A cancellation notice will be placed on our website on the top left section, in a highlighted box 45 minutes to an hour before sessions that may need to be cancelled. If there is no notice, the lesson is on.

Q: If a lesson is rained out half way through a session, will we be charged half or full?

Answer:

OTR Directors will make a fair and reasonable decision based on how much of the session was completed, and you will be billed accordingly.

Q: If I cannot attend a lesson for whatever reason, will I be given a make-up class?

Answer:

No, make up classes are not guaranteed, but they will be given at Directors’ discretion if space is available.

Q: If my class is cancelled due to rain, will I still be charged?

Answer:

For Invitational A and B players, you will not be charged if a lesson is cancelled due to bad weather. C players will be refunded at the end of the term. Please do NOT amend your payment amounts yourself.

Q: Can I just deduct lessons from my next bill if some classes were not completed?

Answer:

No deductions should be made for any reason unless OTR asks you to do so.

Q: Will you be using lower compression balls for younger age groups?

Answer:

OTR will use lower compression balls correctly, in line with age and level of kids.

Q: Which groups are most suitable for my child?

Answer:

Please visit our programmes section to see which group seems like the right fit. OTR will then provide a PAID TRIAL SESSION and then hopefully find the most suitable group for your child.

Q: If I want private lessons, how do I find the right coach and set up a lesson?

Answer:

We have a great team of coaches that are available for private sessions. Please read their bios as each coach offers something slightly different and then e-mail one of our directors to set up a lesson. If you’re not sure who would be the best fit, we will make suggestions.

Q: How much do lessons cost?

Answer:

All our prices are included on our download forms under our programmes section. Private classes are currently set at $700/hour but these rates may be subject to individual coaches.

Q: How do I pay for lessons?

Answer:

please look at our payment details section for clear instructions on how to pay.

Q: What equipment do I need to bring to lessons?

Answer:

Please bring two tennis racquets, a skipping rope, a notebook and adequate amounts of water.

Q: Will I get a discount if I pay in advance?

Answer:

For certain tournaments/events and camps, we will offer early bird discount rates. Please check each announcement separately for these great offers. For Invitational packages, you will get a discount for larger packages.

Q: What if my payment is late?

Answer:

We do not accept late payment and therefore cannot guarantee a place for your child until we receive payment.  Please make payments at least 1 week before classes begin. This policy is also a safety measure that we need to follow to ensure safety for your child and know exactly how many children should be in each class at a given time.

Q: Why should I join OTR Tennis Asia Ltd.?

Answer:

All of our coaches are internationally qualified; we now offer lower student to coach ratios, as well as a system that allows progression from one colour to another as juniors improve.

Q: Where are classes held?

Answer:

Visit our LOCATIONS section for detailed maps of where our classes take place.

For Invitational groups, they are currently ALL located at Aberdeen.